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Fix: Cannot Access WD My Cloud Account on Windows 10 also applies to older WD Live Drives (NAS)Network Attached Storage
Kevin Arrows December 3, 2017 Guides, Windows 19 Comments
WD My Cloud is one of the best cloud storage services out there, and since the service has so many users, there have been countless Windows 10 users complaining of not being able to access their WD My Cloud accounts ever since their upgrade to Windows 10. The problem has become so severe that some Windows 10 users have even resorted to rolling back to Windows 7 and Windows 8.
If you are unable to access your WD My Cloud account on a Windows 10 computer, fear not, as this issue can indeed be fixed. In almost all cases, the culprit behind a user not being able to access their WD My Cloud account on a Windows 10 computer is the fact that Windows 10 does not allow users to access certain accounts unless credentials for these accounts are added to the credentials list. The following are the two most effective methods that you can use to successfully fix the issue that is inhibiting you from accessing your WD My Cloud account on Windows 10:
Method 1: Add a Windows Credential for your WD My Cloud account
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to:
Right-click on the Start Menu to open the WinX Menu.
Click on Control Panel in the WinX Menu to open it.
In the Control Panel, locate and click on Credential Manager.
Click on Windows Credentials.
Click on the Add a Windows credential link in the top right corner of the list of Windows Credentials.
Type the name you gave your WD My Cloud device into the Internet or network address bar, the username of your WD My Cloud account in the Username bar and the password to your WD My Cloud account in the Password. Click on Save.
Close the Control Panel.
Restart your computer, and when it boots up, you will be able to seamlessly access your WD My Cloud account.
Go here to see the full technote plus two other methods to fix this challenge: https://appuals.com/cannot-access-wd-my-cloud-account-on-windows-10/
Appuals.com: Curated Content from Appuals.com is an independent tech how-to website. All product names, logos, and brands are property of their respective owners. All images used are for illustrative purposes only.
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