Click Desk - Chat Support Client Hosted321
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LiquidLayer private msg quote post Address this user | |
| http://www.clickdesk.com/ http://www.clickdesk.com/features.jsp Visitor info Know your visitor fully--name, e-mail, chat history, results, operating system, browser and language, geographic location, company... live support software Shortcut messages ClickDesk allows you to save multiple phrases as shortcuts. These can be used to answer FAQs with a single click, saving you time. live support Offline support ClickDesk connects with your email ticketing system when you are offline, allowing your visitors to create tickets instantly. Alternatively, visitors can leave offline messages on your site and you can invite them back when you are online. live helpdesk software Transfer ClickDesk allows rich three-way conference between your agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. hosted live chat for websites SSL-enabled ClickDesk provides a highly secure communication interface. It prevents any malicious scripts or intrusions through the chat window. live support for websites Language localization ClickDesk allows your visitors and operators to chat in any language (Albanian to Vietnamese) and allows both parties to configure messages in their native language straight out of their chat window. website live chat button Chat transcripts View real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically (weekly/monthly) for quality control. live support on mobile Widget customization Customize your live chat widget icon, size, color, theme, image, text, and its position (right, left, center, top, bottom) to match your website. Intuitive panel Agents (with access to helpdesk) can login to view, reply, transfer or favorite the tickets received in their department. Easy & simple helpdesk. Get IM alerts All the logged in agents get an instant message alert in their Google talk or Skype when a new ticket is created, updated or assigned. Live chat integrated Create a new ticket, view the customer's ticket history and even update the current ticket directly from your instant messenger. Basic Features You will love it live chat software Choose domain While configuring an account, you can choose your own subdomain to access the email system. e.g: mycompany.clickdesk.com live support software Setup email Configure your existing email addresses to forward the mails to your new email given in ClickDesk's helpdesk. No additional setup. live support Departments You can create multiple departments (e.g: sales, support etc.) and assign operator. Each department gets an unique email id. live chat software Agent's access Decide which agents to access the helpdesk and add, delete or control helpdesk access to your agents from your ClickDesk dashboard. live support Canned responses Save frequent messages with short codes and use them while replying to tickets to save time. live support software Assign tickets Logged in agents in the ticket panel can assign the tickets to themselves or transfer to other agents or departments. live chat software Tags You can add tags to your helpdesk from your ClickDesk dashboard. Filter your emails (tickets) with tags for easy access. live support software Search Search tickets by name, email, ticket id, department or tags. live support View archives You will never need to delete a ticket again. Your tickets are stored with us, as long as you have an active account in ClickDesk. live chat software Create new tickets Agents can create a new ticket on behalf of the customer right from the helpdesk panel. live support software Add a note Would you like to share a personal note to your colleagues for a particular ticket? Mark it as a private note while replying. live support Favorite tickets There's always that particular feedback, suggestion or an agent response that you would like to save for easy access later. Mark it as favorite! Advanced Features For the heavy user in you! website chat button Automation Predefine a set of actions at any step of the process - new email, new note from your customer, delayed responses etc. chat software website Macros Run a set of actions on a particular ticket - change status, email to supervisor and let the customer know about the same. Skype live chat button Import tickets Using a tough and confusing helpdesk system? Import all your existing tickets to ClickDesk with just a click! Add Social Components in your Chat Bar - Get More likes and interaction ClickDesk social toolbar allows you to add your social network profile right to the ClickDesk chat bar. This allows your visitors to connect with your brand on multiple social networking platforms without leaving your website. This not only connects your visitors and brand, but also saves good amount of real estate space on your website. ClickDesk social toolbar gives 360 brand promotion, interaction and customer satisfaction. Trusted by over 35000 businesses worldwide! |
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| Post 1 • IP flag post | ||
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Lee private msg quote post Address this user | |
| I definitely do not recommend Clickdesk as a solution. They charge an anuual fee which is non-refundable and they do not advise when you will be charged. Even if your account is inactive there is no way to remove your card details from the platform. We were charged €10000 and immediately contacted the platform to obtain a refund since we have not used the system for 6 months. They said no so we have lost €1000 for one years use of something we were not using. |
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| Post 2 • IP flag post | ||
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Lee private msg quote post Address this user | |
| I definitely do not recommend Clickdesk as a solution. They charge an anuual fee which is non-refundable and they do not advise when you will be charged. Even if your account is inactive there is no way to remove your card details from the platform. We were charged €10000 and immediately contacted the platform to obtain a refund since we have not used the system for 6 months. They said no so we have lost €1000 for one years use of something we were not using. |
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| Post 3 • IP flag post | ||
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EdwardMatthew private msg quote post Address this user | |
| I don't suggest using Clickdesk. They have a yearly fee that you can't get back, and they don't tell you when they'll charge you. If you don't use your account, you still can't remove your card details. | ||
| Post 4 • IP flag post | ||
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