Who’s Calling? Cudatel releases Ver 2.5.005269
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| Posted on: July 19th, 2012 by bpitt http://cudatel.com/cudablog/index.php/2012/07/19/whos-calling-cudatel-releases-version-2-5-005/ Have you ever wanted to know more about the caller you talking to without clicking the keys and trying to talk at the same time? Caller ID not cutting it? Barracuda Networks has shipped a new release, Cudatel Version 2.5.005.060. While this is primarily a maintenance release, we snuck in a really cool feature WAPU, which stands for Web Application Popup URL, but is way easier to type! At a very basic level, WAPU enables Cudatel to “pop” your browser with any website and pass variables such as caller-id name, ANI and DNIS (The number the call came FROM or dialed TO). Why is this useful? Lets walk through a couple scenarios. Try this: Google your phone number, or a friend’s business phone number….more often than not you will get interesting if not informative results. You will likely also get links to LinkedIn, Facebook, Twitter and other social media sites with yet more useful information. By the way, this doesn’t work quite so well when your name is Brad Pitt; it’s difficult finding *useful* information. “How do I do this?” you ask. It is as simple as adding the string: http://www.google.com/webhp?hl=en#hl=en&output=search&q=__CID__ to any call router or queue in the calling sequence options. Boom. Screen PoP WAPU to LinkedIn with the caller id name as the search criteria and instantly know the background of the individual to whom you are speaking. Are you or your customers using web based CRM solutions such as Salesforce.com or NetSuite? Using WAPU, you may be able to call those applications and pop customer account or opportunity information on the screen without ever touching the keyboard. The best part, this feature, like all features in Cudatel, is free to all existing customers with Energize Update, and is included in all new Cudatel systems sold! If you haven’t yet explored the myriad enterprise class features in Cudatel, you owe it to your business to evaluate your current telephony platform, and compare it to the value and predictable TCO of Cudatel. For the complete release notes, go here: http://updates.cudasvc.com/cgi-bin/view_release_notes.cgi?type=bpsware&platform=2&version=2.5.005.060 Brad More information on CudaTel and to Purchase: http://www.barraguard.com/CudaTel.asp  |
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| The following data fields are available when specifying pop up URLs: A simple way to display each field in use is to use the following Perl CGI script on a web server you control: Note Be sure to enable pop up windows on your browser before testing this feature. Most browsers allow exceptions to their pop up blocking rules. The call is established a few moments before the screen actually pops up, depending upon the speed of your network connection. The following data fields are available when specifying pop up URLs: _CID_ Caller ID Number _CIDNAME_ Caller ID Name _DESTNUM_ Destination Number (usually the extension number of the router or queue) _ORIGDESTNUM_ Original destination number (usually the phone number the caller dialed before being transferred. #!/usr/bin/perl use strict; use CGI qw(:standard); my $q = CGI->new; print $q->header(); print $q->start_html('Test'); my @params = $q->param; foreach ( sort @params ) { print $q->p("$_: " . $q->param($_)); } print $q->end_html; Put the script into the cgi-bin directory of your web server, then use this URL in your call router or queue: http://1.2.3.4/cgibin/ test.cgi?CID=__CID__&CIDNAME=__CIDNAME__&DESTNUM=__DESTNUM__&ORIG DESTNUM=__ORIGDESTNUM__ The script displays the value for each field. |
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| CudaTel Admin Guide: http://www.cudatel.com/docs/CCS_Admin_Guide.pdf |
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