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SearchShoreTel Call Manager not connecting87
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HostCheetah    |  0 |
| sergeant_kyle Junior Member Join Date: Jun 2009 Location: Twin Cities, MN Posts: 12 permalink I actually ran into this problem again when we were installing a new Terminal Server and we were able to see all the voicemails and call history and everything even though it said that 'Phone Disconnected - Line not in service' and when we did the 'CTRL + F12' the CSIS Status says it is healthy. The problem is not with the CSIS, it is with the TAPI connection back to the ShoreWare Director server. Here is how we resolved the problem: Check the ShoreTel Remote TAPI Service Provider: 1. Go to the control panel and open up the 'Phone and Modem Options' 2. Click on the 'Advanced' tab 3. Highlight the 'ShoreTel Remote TAPI Service Provider' from the list 4. Click the 'Configure' button to check the settings and if in the 'Provider Status' window it says anything about an error it needs to be deleted and recreated Remove the ShoreTel Remote TAPI Service Provider: 1. Go to the control panel and open up the 'Phone and Modem Options' 2. Click on the 'Advanced' tab 3. Highlight the 'ShoreTel Remote TAPI Service Provider' from the list 4. Click the 'Remove' button Add the ShoreTel Remote TAPI Service Provider: 1. Go to the control panel and open up the 'Phone and Modem Options' 2. Click on the 'Advanced' tab 3. Click the 'Add' button 4. Highlight the 'ShoreTel Remote TAPI Service Provider' from the list 5. Check the 'Application Server' checkbox 6. Enter <ip address of the Shoreware Director Server> in the 'Server:' field 7. Enter <ShoreTel> in the 'Login:' feild 8. Leave the rest blank and then click 'Apply' and 'OK' This was on a Windows Server 2003 R2 with Service Pack 2 set up as a Terminal Server but im sure that this would be the same fore the Windows XP. This should solve the problem that was described above. Best, __________________ Kyle E. Dille Communication Support Specialist Semper Fidelis Memorial Blood Centers, It’s About Life! Integrity - Respect - Synergy - Service - Excellence Source: ShoreTelForums.com (HC) HostCheetah.com  |
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HostCheetah | 0 |
| HostCheetah If you have ever had a certain computer on your LAN suddenly stop talking to your ShoreTel phone, and you get a little phone with a red X on the call manager, it's irritating as heck to fix. At first we had to wipe the computer, and then found out that system restore also fixed this issue. Now, however, we learned how to go straight to the problem (the ShoreTel TAPI connector) and fix it in 5-10 minutes. Here's how: 1.) Exit the call manager. Make sure that CSISCMGR.exe has exited appropriately. 2.) Open Phone and Modems under the control panel and click on the Advanced Tab (you may have to enter an area code before you get the phone and modem dialog box) 3.) Open the Shoretel Remote TAPI Service Provider entry and disable the hardware. Save and close and go back in and enable it Fix? 4.) If not, delete/remove the Shoretel Remote Tapi entry. 5.) Uninstall the shoretel call manger in Add/Remove programs (Programs in Vista and Windows 7). 6.) Reinstall from http://[your shoretel server]/shorewaredirector/clientinstall. I don't typically reboot between uninstalling and reinstalling the client, but you can if you want. |
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| methylbromid | 0 | |
| If reinstalling does not fix (it did not for me), I modified the last set of instructions as follows: Because I had tried to uninstall/reinstall, I now had two instances of the Shoretel TAPI entry. I removed one and modified the properties of the other. For the one I was modifying, I manually input the server name, username, and password in the TAPI config. I restarted the Shoretel software and it worked perfectly. |
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